kgt99's Privacy Policy
This page provides a full description of how your personal information is collected, used, and kept secure.
Introduction & Scope
kgt99 is a trusted online gaming platform that offers cricket betting, live casino, and slot games for users in Bangladesh. We place the highest importance on the privacy of all our members and are committed to protecting their personal information.
This Privacy Policy ("Policy") explains how kgt99 collects your information, the purposes for which it is used, who it is shared with, and how it is kept secure. By accessing this site or creating an account, you are considered to have accepted the terms of this Policy.
This Policy applies to all kgt99 products, services, mobile versions, and websites. If you do not agree with any term of this Policy, you are requested to refrain from using our services.
- Introduction & Scope
- What Information We Collect
- How We Collect Information
- Purposes for Using Information
- Data Storage & Security
- Sharing Information with Third Parties
- Cookies & Tracking Technologies
- Privacy of Minors
- Your Rights & Choices
- Data Retention Period
- Policy Changes
- Contact
What Information We Collect
kgt99 may collect the following types of information to provide services and improve the user experience:
Personally Identifiable Information
- Full name (in Bengali or English)
- Email address
- Mobile number
- Date of birth (for age verification)
- National ID number or other government-issued identification details (where required)
- Residential address
Financial Information
- bKash, Nagad, or Rocket mobile banking number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction records
Technical & Usage Information
- IP address and device type
- Browser and operating system information
- Browsing history on the site and page visit records
- Gaming activity and betting history
- Login times and session information
How We Collect Information
kgt99 collects your information in the following ways:
- Registration process: Information you provide when opening an account is collected.
- Financial transactions: Required financial information is collected at the time of deposits and withdrawals.
- Cookies & tracking technologies: Some technical information is collected automatically while browsing the site.
- Customer service contact: Information you provide through live chat or email.
- Verification process: Documents submitted during KYC (Know Your Customer) verification.
We collect this information directly from you or through automated technologies. In some cases, information may also be received through third-party verification services.
Purposes for Using Information
kgt99 uses collected information only for the following legitimate purposes:
Service Operations
Information is used to manage accounts, process transactions, provide bonuses, and ensure service quality.
Identity Verification & Security
Information is used to prevent fraud, protect accounts, verify age (21+), and detect suspicious activity.
Customer Support
Information is used to provide 24/7 support, resolve issues, and improve the user experience.
Communications & Notifications
Information is used to send important updates, promotional offers, and account-related notifications.
Data Storage & Security
kgt99 has adopted industry-standard security measures to ensure the safety of your personal information. Our security framework works in the following ways:
- SSL Encryption: All data transmission on our site is protected by SSL (Secure Socket Layer) encryption technology, which prevents unauthorized access by third parties.
- Encrypted Storage: Your sensitive information, particularly passwords and financial data, is stored in encrypted form.
- Access Controls: Only authorized personnel may access personal information, and only to a limited extent; all access is logged.
- Regular Security Audits: Our systems undergo regular security audits and penetration testing.
- Two-Factor Authentication: Two-factor authentication is available for additional account protection.
While we ensure the highest security measures, data transmission over the internet is not entirely risk-free. You are therefore advised to use a strong password and keep your login credentials secure.
Sharing Information with Third Parties
kgt99 never sells or rents your personal information to third parties. However, some information may be disclosed in the following limited circumstances:
Service Provider Partners
Only the information necessary to deliver services is shared with payment processors (including bKash, Nagad, and Rocket), game providers, and technology partners. These partners operate under strict confidentiality agreements.
Legal Obligations
We may be legally required to provide certain information in response to court orders, valid requests from law enforcement agencies, or other legal obligations.
Fraud Prevention
Limited information may be shared with relevant authorities for the prevention of money laundering, fraud detection, and investigation of suspicious activity.
Cookies & Tracking Technologies
kgt99 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help us personalize our services and ensure site functionality.
Types of cookies we use:
- Essential cookies: These cookies are necessary for maintaining login sessions, ensuring security, and enabling core site functionality.
- Functional cookies: These cookies are used to remember your preferences, language settings, and user identity.
- Analytics cookies: These cookies collect information to analyze site usage and improve our services.
You can control or reject cookies by changing your browser settings. However, rejecting certain cookies may limit some features of the site.
Privacy of Minors
kgt99 does not knowingly collect any personal information from individuals under the age of 21. Through the age verification process at account registration, we confirm that the user is of legal age.
If we become aware that a minor has provided information in any way, we will immediately close that account and delete the associated data. If a parent or guardian believes their child is using our services, please contact us immediately at [email protected].
Your Rights & Choices
As a user of kgt99, you have the following rights over your own information:
Right to Access Information
You can find out and view what information is stored about you.
Right to Correct Information
If any of your information is inaccurate, you may request a correction.
Right to Delete Information
In certain circumstances you may request that your information be deleted, though legal obligations may apply.
Right to Object to Processing
You may object to the processing of your information for specific purposes.
To exercise these rights, send an email to [email protected]. We will respond to your request within a reasonable time. Please note, however, that in some cases it may not be possible to fulfill all requests due to legal obligations or legitimate business requirements.
Data Retention Period
kgt99 does not retain your personal information longer than necessary. When determining retention periods, we consider the following:
- Active accounts: All information required to provide services is retained for as long as the account remains active.
- Closed accounts: Even after an account is closed, certain information may be retained for a specified period to meet legal obligations.
- Financial records: Records of financial transactions may be retained for an extended period, as they are required for legal and audit purposes.
- Deletion of data: At the end of the retention period, unnecessary information is securely deleted or anonymized.
Policy Changes
kgt99 reserves the right to update or modify this Privacy Policy from time to time. When changes are made, the "Last Updated" date on this page will be updated.
For significant changes, we may send a notification to your registered email. However, users are advised to review this page regularly at their own initiative.
Continued use of the site after any changes will be considered as your acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or your information, please get in touch with us. kgt99's support team is available 24/7 in both Bengali and English.
Support Email
Live Chat
24/7 Live Chat Available
We take your privacy seriously and will do our best to respond to any legitimate request as quickly as possible. Thank you for your trust and confidence in kgt99.
For more information, please see our other policies: Terms & Conditions • Responsible Gaming • FAQ